Meet the Team – Alison Hubbard!

Alison Hubbard has been a part of the team for over 2 years. Although she is often behind the scenes, Alison plays a vital role in managing the memberships for the club, as well as looking after our Palms Swim School.
We caught up with Alison to find out more about her job, and the difficulties of organising the swimming lessons….

So Alison, a lot of our members may not have met you before. Tell us a little bit about yourself…
I’m a cheerful, active person. I love to be out and about, especially travelling, both in the UK and abroad. I like city breaks, and especially loved Amsterdam as there was so much to see and do. Liverpool is likely to be the next destination. I also like to visit family and friends, go to the cinema, shop for clothes and exercise.
So, you like to keep fit too?
I’d rate my fitness at about 7 out of 10. I really enjoy exercise classes, especially indoor cycling and Zumba.
I have just started ‘Clubbercise’ where you work out to 90s club tunes in the dark with neon light sticks, it is great fun. I would like to improve my fitness as I have to compensate for my sweet tooth!

Where were you working before you joined Palms?
I’ve always worked in administration. Before I came to Palms I worked at a local high school as a receptionist and administrator. I was there for 15 years altogether. Prior to that I had been working at a hospital for 5 years. Working with medical records was very fast-paced as you can imagine. Two years ago I joined Palms, which I love because there’s never a dull moment! The Palms team are great fun and it’s lovely to be able to chat with the members.
So, Alison, what does a typical day at Palms look like for you?
No day is the same for me! I have so many different things to keep on top of, monitoring membership payments, organising spa evenings, making sure the swimming lessons are running smoothly, looking after the squash memberships and matches, as well as the bowls. I receive every membership form that comes through to check on the system and send a welcome letter to. When we have busy periods it can get very manic! I love that every day is different. I get to deal with incoming enquiries, so it’s a great opportunity to speak with our customers and make sure they are enjoying their time with Palms.
You have your fingers in a lot of different pies! What’s your favourite part of your role?
The part of my job that I enjoy the most is definitely managing the swimming lessons. It’s always a pleasure speaking with the students’ parents, and seeing the children progress through the stages of the swim school. It feels really rewarding to know they are leaving with such an important skill. We have over 120 children taking swimming lessons at the moment, and a waiting list of over a year, so it’s a big job looking after it all!
Why do you think the Swimming Lessons are so popular?
It’s just a lovely place for them to learn! Estelle and Sarah, our instructors, are so experienced, and make the lessons really fun for the children. We never have more than 8 children in a lesson, so the instructors are able to give lots of attention and help them to learn quicker. It also gives them an opportunity to get to know each child, which we feel is really important.
For parents, Palms has a lot of practical elements which makes it an appealing place to bring their children. The pool is kept to a warmer-than-average temperature which makes it more comfortable for children to learn, especially smaller ones. There are also nice changing rooms with plenty of space, and a viewing area from the poolside, where parents can enjoy a coffee and a comfortable seat to wait in.
What should our members do if they have a question, or if they want to join the swim school?
I’m here during normal office hours (9-5) four days a week to help with any enquiries they may have, including membership, relaxation evenings and swimming lessons. I can be reached by email or telephone, or  they can pop into the club to meet in person if preferred. If I’m not available, then the Palms Reception team will be happy to pass any customer enquiries on to me.
To join the swim school, there is just a small form that needs to be completed, which can be found at the Palms Reception. Alternatively, I can take email requests to be added to the swimming lesson waiting list. Children cannot begin swimming lessons with us until they reach the age of 5, however, due to the long waiting list I would recommend signing up as early as possible, so that when a space does come up we can get them swimming as soon as possible!
 
To enquire about swimming lessons or anything else relating to Palms, or to make a booking, please contact Alison Hubbard directly at Alison.hubbard@pottersholidays.com or 01502 735143 or alternatively click here!